Frequently Asked Questions
About mine78

mine78 is strictly for adults aged 21 and above based in the Philippines. You must provide a valid Philippine mobile number for OTP verification during registration. Players found to be under 21 years old will have their accounts permanently closed, and any balance in the account will be forfeited per the Terms & Conditions.

No. Each player is permitted one account only. Creating duplicate accounts — whether under a different email, mobile number, or name — is a direct violation of the Terms & Conditions. Duplicate accounts will be closed without notice, and associated balances are subject to forfeiture. If you have trouble accessing your existing account, contact support at [email protected] rather than creating a new one.

Yes. A single mine78 account unlocks the full game library — slots, live casino, fish games, eBingo, and sports betting are all accessible from the same login. There is no need for separate accounts or additional registrations to switch between game categories. Your PHP balance is shared across all sections of the platform.

KYC (Know Your Customer) identity verification is not required at the point of registration. You can fund your account and play immediately after completing the initial sign-up and OTP verification. However, a valid Philippine government-issued ID is required before your first withdrawal is processed. It is a one-time step, and completing it early means there are no delays when you are ready to withdraw your winnings.

mine78 supports Philippine online banking, direct bank transfer, and local e-wallets for both deposits and withdrawals. All transactions are processed in Philippine Peso (PHP). Credit cards and cryptocurrency are not accepted as deposit or wagering methods on the platform. GCash and Maya are examples of e-wallets that may be supported, though you should check the current payment options listed in your account for the up-to-date list.

Log in to your account and navigate to the account funding section. Select your preferred payment method from the available options, enter the amount in PHP, and follow the on-screen steps to complete the transfer. Deposits are typically reflected in your account balance quickly. If a deposit does not appear after a reasonable time, take a screenshot of your payment confirmation and contact support at [email protected].

Withdrawal processing times vary depending on the payment method chosen. Most requests are reviewed and processed within one to three business days. Note that KYC verification must be completed before any withdrawal is approved — players who have not yet submitted a valid Philippine ID should do so in advance to avoid delays. If your withdrawal is taking longer than expected, reach out to our support team for an update.

Minimum and maximum transaction limits exist on the platform and may vary depending on the payment method. You will see the applicable limits displayed during the deposit or withdrawal process within your account. If you have set a deposit limit through the responsible gaming tools in your account settings, that will also apply as an additional cap. For specific limit queries, contact support.

mine78 offers a full range of online gaming categories popular with Filipino players. These include slot games (classic and video slots), live casino tables (baccarat, blackjack, roulette with real dealers), fish shooting games, eBingo, and sports betting. All categories are accessible from the same account and the same PHP balance. New games are added regularly across all sections.

The Bet section covers a wide range of sports, with a focus on events popular in the Philippines — PBA and NBA basketball, Philippine volleyball, boxing, esports, and international football. You select a match, choose your market (for example, who wins or the final score), enter your stake in PHP, and confirm the bet. Odds are displayed before you confirm, so you always know the potential return before placing. Sports betting involves chance, and outcomes are never guaranteed.

eBingo on mine78 is an online version of the bingo game familiar to many players across the Philippines. Numbers are drawn electronically at regular intervals, and players try to complete patterns on their digital bingo cards. You can hold multiple cards per game to increase your chances. Sessions run continuously throughout the day so there is always a game you can join. Visit the Bingo section after logging in to see available sessions and card prices.

Slots and random number-based games on mine78 use RNG (random number generator) technology to determine outcomes. Each result is independent of previous rounds, meaning past outcomes do not influence future ones. Live casino games are streamed with real dealers in real time, and the card distributions and roulette spins are visible on camera. No strategy or bet amount can guarantee a win — all games involve inherent chance, which is why responsible gaming practices and budget management are important.

Yes, the mine78 app is available for download. Visit the App page for download instructions and device compatibility information. The app gives you access to the full mine78 platform — all game categories, your PHP account balance, deposits, withdrawals, and account settings — from your smartphone. Your account is the same whether you log in through the app or a browser, so progress and balance are always in sync.

Yes. mine78 is accessible through any modern mobile browser — Chrome, Safari, and most other browsers on Android and iOS work well. Simply open mine78.com in your browser, log in to your account, and you can play directly without installing anything. The mobile browser experience is fully functional, though the dedicated app may offer a smoother experience for regular players who prefer a dedicated interface on their phone.

The mine78 app supports both Android and iOS devices. Specific version requirements and download instructions are listed on the App page. If your device model or OS version is not supported, the mobile browser option is always available as an alternative. For any installation issues or technical questions about the app, contact support at [email protected].

All data transmitted between your device and mine78 is protected by SSL (Secure Sockets Layer) encryption. Passwords are never stored in plain text. When logging in from an unrecognised device or location, OTP verification is triggered and sent to your registered Philippine mobile number before access is granted. For more on how your personal information is collected and handled, see the Privacy Policy.

KYC stands for Know Your Customer. It is an identity verification process that requires players to submit a valid Philippine government-issued ID before processing a withdrawal. KYC protects both the player and the platform — it confirms that the person withdrawing funds is the same person who registered the account, prevents fraud, and ensures that accounts are not being used by minors. The process is handled through your account settings and is a one-time requirement.

Contact the mine78 support team at [email protected] immediately. Include your registered email address and a description of what you noticed — for example, unusual login activity, a balance discrepancy, or unfamiliar bets. Support can temporarily lock your account while the situation is investigated. In the meantime, change your password from the Login page if you are still able to access your account. Do not share your login credentials with anyone.

mine78 provides several tools to help players manage their gaming activity: deposit limits (daily, weekly, or monthly caps in PHP), session time reminders, reality check notifications that show session stats at set intervals, cooling-off periods (temporary account restrictions), and self-exclusion for longer breaks. All of these are available through your account settings or by contacting support. For a full explanation of each tool, visit the Responsible Gaming page.

Log in to your mine78 account and go to the responsible gaming section within your account settings. Select deposit limits, choose a daily, weekly, or monthly period, and enter the PHP amount. The limit takes effect immediately. You can lower your limit at any time and the reduction applies right away. Increasing a limit requires a mandatory cooling-off period before it takes effect — this delay is intentional to prevent impulsive decisions during a gaming session.

Self-exclusion is a formal account closure for a defined period — the minimum is six months. During self-exclusion, you cannot log in and you will not receive any promotional communications from mine78. It cannot be reversed early once activated. To request a self-exclusion, contact support at [email protected] or use the option in your account settings. This tool is intended for players who feel their gaming is becoming a problem. It is taken seriously and treated confidentially. See the Responsible Gaming page for more details.