mine78 Terms & Conditions

By accessing the mine78 platform — whether through a web browser, the mine78 mobile app, or any other access point — and by creating an account, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety.

If you do not agree with any part of these terms, you must not use the mine78 platform. Continued use of the platform following any update to these terms constitutes acceptance of the revised version.

To register and maintain an active account at mine78, you must meet all of the following requirements:

• You are at least 21 years of age at the time of registration and at all subsequent times while using the platform.
• You are physically located in the Philippines when accessing the platform.
• You are not subject to any self-exclusion or voluntary ban on gambling activity.
• You are not acting on behalf of another person, business, or organisation.
• Your use of the platform does not violate any law applicable to you personally.

Each player may register only one account on mine78. Registering multiple accounts — whether under the same name, address, device, IP address, or payment method — is prohibited.

During registration, you are required to provide accurate and complete personal information. mine78 uses OTP verification via your registered Philippine mobile number to secure the account creation process.

Before withdrawals can be processed, players must complete Know Your Customer (KYC) verification by submitting a valid, government-issued photo ID. mine78 may request additional supporting documents at any stage if needed for identity confirmation or fraud prevention purposes.

• You are responsible for keeping your login credentials confidential. Do not share your password with anyone.
• Any activity conducted through your account — including bets placed and withdrawals requested — is your responsibility.
• If you suspect unauthorised access to your account, contact support immediately at [email protected].

All financial transactions on mine78 are conducted in Philippine Peso (PHP). The platform supports deposits through Philippine online banking, bank transfer, and local e-wallets. Credit cards and cryptocurrency are not accepted as deposit or wagering methods.

Deposits are applied to your account balance after successful confirmation from the payment channel. Processing times vary by payment method and are outside mine78's direct control once the transaction is submitted on your end.

Withdrawal requests are subject to the following conditions:

• Your KYC verification must be complete before any withdrawal is processed.
• The withdrawal amount cannot exceed your available account balance minus any active wagering requirements tied to bonus funds.
• mine78 may request additional verification before processing a withdrawal if the account shows unusual activity.
• Withdrawal processing times are subject to the payment method used and standard bank processing schedules.

mine78 offers promotions from time to time across game categories including slots, live casino, sports betting, fish games, and eBingo. Each promotion is governed by its own specific terms, which are published in the Promotions section of your account.

General conditions that apply to all bonuses unless otherwise stated in the individual offer:

• Bonuses are available to eligible registered players only and cannot be transferred between accounts.
• Bonus funds are subject to wagering requirements before they or any associated winnings can be withdrawn. The specific requirement is detailed in each offer.
• mine78 reserves the right to withdraw, modify, or cancel any promotion at any time, with notice provided where reasonably practicable.
• Attempting to abuse a promotion — including multi-accounting or coordinated wagering to extract bonus value — will result in bonus cancellation and may lead to account suspension.

When in doubt about the terms of a current promotion, contact support before participating — not after.

All bets, wagers, and game stakes are final once confirmed. mine78 does not accept cancellation requests for bets that have been confirmed and logged to the system unless the relevant game or event is declared void in accordance with the applicable sport or game rules.

The following conduct is strictly prohibited on the mine78 platform:

• Use of automated betting software, bots, scripts, or any tool designed to place bets or interact with games without direct human input.
• Exploiting identified software bugs, display errors, or pricing errors in a deliberate or systematic way.
• Colluding with other players in poker, live casino, or any other game where player-versus-player interaction occurs.
• Match-fixing or wagering with insider information on sporting events.
• Placing contradictory bets across multiple accounts to guarantee a risk-free return.

mine78 is committed to supporting responsible gaming for all registered players. Gaming at mine78 is intended to be entertainment — not a source of income, and not a method of recovering financial losses.

Tools available to mine78 players include deposit limits, session time reminders, temporary self-suspension, and permanent self-exclusion. These can be accessed through the responsible gaming section of your account or by contacting support directly.

• Self-exclusion requests are processed as quickly as reasonably possible. Once active, a self-exclusion cannot be reversed until the agreed exclusion period expires.
• Players who self-exclude are ineligible for promotional offers during the exclusion period.
• mine78 does not extend credit to players and does not encourage players to continue gaming after they have indicated a wish to stop.

For more information on responsible gaming tools and external support resources available in the Philippines, visit the Responsible Gaming page.

mine78 reserves the right to suspend, restrict, or permanently close any account — with or without prior notice — in the following circumstances:

• A player is found to be under the minimum age requirement of 21 years.
• A player has provided false or misleading information during registration or KYC verification.
• There is evidence of fraud, money laundering, or any other criminal activity connected to the account.
• A player has violated any provision of these Terms & Conditions, including fair play rules.
• The account is found to be a duplicate of an existing player account.

Where an account is suspended pending investigation, the balance is held and not accessible until the investigation is resolved. If a violation is confirmed, balances associated with the breach may be forfeited in full.

Players may voluntarily close their own account at any time by contacting support at [email protected]. Any eligible remaining balance will be processed through the verified withdrawal method on file.

All content on the mine78 platform — including but not limited to the mine78 brand name, logo, game interfaces, text, graphics, design elements, and software — is the property of mine78 or its licensed providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only. You may not copy, reproduce, redistribute, modify, or commercially exploit any part of the mine78 platform or its content without express written permission.

mine78 provides the platform on an "as available" basis. While the team works to maintain uptime and system reliability, mine78 does not guarantee that the platform will be available without interruption at all times.

To the fullest extent permitted by applicable law, mine78 is not liable for:

• Loss of account access due to forgotten credentials or device issues on the player's end.
• Loss of data or bets due to internet connectivity problems outside mine78's infrastructure.
• Indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Third-party payment processing delays beyond mine78's control.

mine78 collects and processes personal data in connection with account registration, identity verification, transaction processing, and platform security. The details of how your data is collected, stored, used, and protected are set out in the mine78 Privacy Policy.

By registering an account, you acknowledge and agree to the data practices described in the Privacy Policy. The Privacy Policy forms part of these Terms & Conditions and should be read alongside them.

mine78 may update these Terms & Conditions from time to time. Changes may reflect updates to platform features, payment processes, game rules, or regulatory requirements. The "Last updated" date at the top of this page reflects when the most recent revision was made.

Where a change is material, mine78 will notify registered players through a platform notification or by email to the address on file. Continued use of the platform after the effective date of any update constitutes acceptance of the revised terms.

If you disagree with a change, your option is to close your account before the updated terms take effect. Contact support at [email protected] to initiate an account closure.