mine78 Privacy Policy

This Privacy Policy applies to all personal data collected and processed by mine78 in connection with your use of the mine78 platform, including the website at mine78.com and the mine78 mobile application. It covers data collected at the point of registration, during ongoing use of the platform, and in any communications between you and the mine78 support team.

This policy applies to all registered players located in the Philippines. By registering an account with mine78, you acknowledge that you have read and understood this policy and agree to the data practices described within it.

mine78 collects personal data through several channels — during registration, during account verification, through your use of the platform, and in connection with financial transactions. The categories of data collected are outlined below.

mine78 does not knowingly collect sensitive personal data beyond what is required for identity verification and fraud prevention. Where sensitive data such as a government-issued ID is submitted for KYC purposes, it is handled with additional access controls and is used solely for verification.

Personal data collected by mine78 is used for the following purposes:

• Creating and managing your mine78 account, including login authentication and account security.
• Verifying your identity and age eligibility as required under the platform's registration process.
• Processing PHP deposits and withdrawals through your chosen payment method.
• Detecting and preventing fraud, money laundering, multiple account creation, and other misuse of the platform.
• Delivering customer support and responding to your enquiries or disputes.
• Sending account-related notifications, including security alerts, transaction confirmations, and policy updates.
• Analysing platform usage to improve game performance, navigation, and overall user experience.
• Complying with applicable legal and regulatory obligations.

mine78 does not sell your personal data to third parties. However, data is shared with certain service providers and in specific circumstances as described below.

• Payment processors: Your financial data is shared with the payment services used to process your PHP deposits and withdrawals. These providers are bound by data protection obligations and may not use your data for any purpose other than processing transactions.
• Identity verification services: KYC documents may be processed by trusted third-party verification providers to confirm identity and prevent fraudulent registrations.
• Technology and infrastructure providers: Platform hosting, security monitoring, and fraud detection tools involve third-party technology partners operating under strict contractual data protection requirements.
• Legal and regulatory authorities: mine78 may disclose personal data to law enforcement or relevant authorities when required by applicable Philippine law, a court order, or a legitimate legal process.

Any third party that receives personal data from mine78 is required to handle it in a manner consistent with this Privacy Policy and applicable data protection obligations.

mine78 uses cookies and similar technologies to support platform functionality, maintain session security, and understand how players navigate the site. The types of cookies used are:

• Essential cookies: Required for the platform to function. These keep you logged in and maintain session state across pages. Without them, the platform cannot operate correctly.
• Security cookies: Used to detect and prevent fraudulent activity, including session hijacking and bot-driven account access attempts.
• Analytics cookies: Help mine78 understand which sections of the platform are most used, where players encounter issues, and how the experience can be improved. Analytics data is aggregated and does not identify individual players.
• Preference cookies: Store settings such as your chosen odds format in the sportsbook, so the platform remembers your preferences between sessions.

mine78 applies multiple layers of security to protect personal data from unauthorised access, disclosure, alteration, or loss. Key security measures in place include:

• SSL encryption for all data transmitted between your device and the mine78 platform.
• OTP-based verification for account registration and sensitive account actions.
• Access controls that restrict internal access to personal data to authorised personnel with a documented need.
• Monitoring systems that flag unusual login activity, including logins from new devices or locations.
• Regular security reviews of platform infrastructure and third-party integrations.

While mine78 takes reasonable and industry-standard steps to protect your data, no online system is completely immune to security incidents. Players are encouraged to use a strong, unique password for their mine78 account and to contact support immediately if they suspect unauthorised access.

mine78 retains personal data for as long as your account remains active and for a defined period after account closure. Retention periods are determined by the type of data and the purpose it serves:

• Account and identity data is retained for the duration of the account and for a period following closure to meet legal, fraud prevention, and dispute resolution obligations.
• Transaction records — including deposit and withdrawal history in PHP — are retained in accordance with financial record-keeping requirements.
• Communications with the support team are retained for a reasonable period to support ongoing or future dispute resolution.
• Analytics and usage data may be retained in anonymised or aggregated form after the retention period expires.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked to your identity.

As a mine78 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support at [email protected].

• Right to access: You can request a copy of the personal data mine78 holds about you.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can request that it be corrected.
• Right to deletion: You may request that your personal data be deleted. Deletion requests are subject to applicable legal and regulatory retention obligations — some data may need to be kept regardless of a deletion request.
• Right to restrict processing: In certain circumstances, you may ask mine78 to limit how your data is used while a query or dispute is being resolved.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. This does not affect processing that occurred before the withdrawal.

mine78 will respond to data rights requests within a reasonable timeframe. Where identity verification is required before a request can be fulfilled, we will ask for appropriate confirmation before proceeding.

mine78 is strictly for adults aged 21 and above. The platform does not knowingly collect personal data from anyone under the age of 21. If mine78 becomes aware that an account has been registered by someone under the minimum age, the account will be closed immediately and any associated data will be deleted.

If you believe that a minor has created a mine78 account, please contact support at [email protected] so the matter can be investigated and resolved promptly.

mine78 may update this Privacy Policy from time to time to reflect changes in how the platform operates, improvements in security practices, or shifts in legal and regulatory requirements. The "Last updated" date at the top of this page reflects when the current version was published.

For material changes — meaning changes that significantly affect how your personal data is collected or used — mine78 will notify registered players by platform notification or email before the changes take effect. For minor updates such as clarifications or corrections, the policy will be updated without direct notification, and it remains your responsibility to review the page periodically.

For any questions, concerns, or requests related to your personal data and how mine78 handles it, you can reach the support team 24 hours a day at the contact details below. Please include "Privacy" or "Data Request" in your subject line so the message is directed to the right team quickly.